"We're Here To Help"

Commissioner: Alan D. Barry, Ph.D.
Telephone: (203) 622-3800
Fax: (203) 622-7762
Location: Town Hall, Third Floor
Office Hours: Mon.-Fri. 8:30 a.m.-5:00 p.m.

All requests for services must go through Central Intake
Residents can call 622-3800 or come in between 8:30 a.m.-4:30 pm. Bilingual Services Available

Mission:

The mission of the Department of Social Services is to enhance the quality of life of Greenwich residents through support in meeting basic human needs and promoting services that foster self-sufficiency and economic independence.

Vision:

The Department strives to be a leader in delivering social services through employee commitment, client focus, and effective partnerships.  To fulfill its vision the focus is on basic needs for food, shelter, personal safety and healthcare accomplished through a network of community partnerships.  Residents are assisted in meeting immediate needs developing long-term self-sufficiency.

Our staff advocate for each client by navigating available services provided by federal, state, municipal and community agencies, and by developing plans tailored to help clients again control of their lives.  The Department is committed to making services easily accessible and ensuring they are skillfully provided by a compassionate group of highly qualified Department staff and community partners.

Core Values:

·     WELCOMING AND INCLUSIVE: Provide services without regard to race, ethnicity, disability, gender, religion or sexual orientation.

·     COMPASSIONATE SPIRIT:  Project a caring and sympathetic operating tone in all client interactions.

·     COMMUNICATE IN AN OPEN AND HONEST MANNER:  Interact with one another in a transparent and constructive fashion while respecting individual differences.

·     FUNCTION AS A COHESIVE TEAM:  Pro-actively partner with clients, department staff members, and other agencies in meeting the realistic goals of the client.

·     FOSTER CLIENT RESOURCEFULNESS:  Serve as an advocate and a motivating force to clients as we build on their strengths to become self-sufficient.

·     OPERATE WITH HIGHEST INTEGRITY: Service Town of Greenwich residents with impeccable professionalism.

·     EMBRACE CONTINUOUS QUALITY IMPROVEMENTS:  Aspire to constantly improve service delivery to consistently produce successful client outcomes.

The Department’s overall strategy is comprised of five key goals:

1.      Support Greenwich residents in times of crisis through casework services that help them meet basic human needs for food, shelter, personal safety, and health care;

2.      Attain long-term self-sufficiency for Greenwich residents through community partnership;

3.      Fulfill the Department’s mission by collaborating with organizations and individuals in the community;

4.      Establish an organizational model that reflects efficient use of taxpayer dollars while effectively meeting client needs;

5.      Achieve operational excellence by implementing key performance indicators, outcome measures, and information management systems.

All residents with social service questions are encouraged to call 203-622-3800 for:

Information about available Town services and programs; information or referral to public and private programs and benefits;  help in making difficult decisions concerning family members who may need care, support, or treatment; assistance with concerns about possible abuse, exploitation, or neglect of self, home, or others.