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Frequently Asked Questions
Parking Services

  • How can I pay my parking ticket?
  • How can I contest my Parking Ticket?
  • How do I get a boot taken off my vehicle?
  • I tried to pay my ticket using the automated system but the ticket does not exist in the system.
  • If my vehicle has been booted and/or towed, can I still pay online?
  • I received a parking ticket for a vehicle I no longer own. What do I do?
  • What is the purpose of the Residential Permit Parking program?
  • How does the program work?
  • Who is eligible for a parking permit?
  • Is there provision for my guests who come by car?
  • What is a Smart Card?
  • How do Smart Cards work?
  • What should I do if I lose my SmartCard?
  • What should I do if my SmartCard is damaged?
  • I recently moved to Greenwich, how do I obtain a parking permit at the railroad station?
  • I don't have a railroad station parking permit, can I still park my car at the station?
  • I am going on a trip and I have to leave my car at the parking lot for several days, what do I do?


  • Q. How can I pay my parking ticket?
    A.

    By MailDepartment of Parking Services, 101  Field Point Road, Greenwich, CT 06830.

    In PersonDepartment of Parking Services, Back of Town Hall, 101 Field Point Rd, Greenwich, CT 06830.
    Over the Phone1(800) 956-1263. Voice payment service is available 24 hours a day, seven days a week. If you need to contact the Department, please call our office at (203) 618-3060.
    OnlineParkingTicketPayment.com.



    Q. How can I contest my Parking Ticket?
    A.
    If you received a parking ticket which you feel was issued in error, please click here and fill out the form. Or you can come in and fill out a form in our office. Please keep in mind, parking ticket must be contested within fifteen (15) days of the date on the summons.


    Q. How do I get a boot taken off my vehicle?
    A.
    To have the boot removed, all outstanding parking tickets and the boot fee must be paid. Payments must be made in cash.


    Q. I tried to pay my ticket using the automated system but the ticket does not exist in the system.
    A.
    If your ticket was recently issued, it is possible it has not been entered into the database, yet. Please check back in a day or two, and if you still cannot find it, call Parking Services at (203) 622-7730.


    Q. If my vehicle has been booted and/or towed, can I still pay online?
    A.
    No. Payment (cash) must be made in person at the following location:

    Town Hall
    Department of Parking Services
    101 Field Point Rd
    Greenwich, CT 06830


    Q. I received a parking ticket for a vehicle I no longer own. What do I do?
    A.
    If you are no longer the owner of the ticketed vehicle, please mail a copy of the ticket or notice with the following:

    1. bill of sale, OR
    2. documents of sale AND a completed Vehicle Transfer form to:

    Town of Greenwich
    Department of Parking Services
    101 Field Point Rd
    Greenwich, CT 06830


    Q. What is the purpose of the Residential Permit Parking program?
    A.
    The program is designed to improve parking availability for neighborhood residents.


    Q. How does the program work?
    A.
    An eligible vehicle owner can purchase a permit that allows for parking at residential zones during restricted periods. Permit holders are still subject to all other posted regulations in their zone, including no parking for street sweeping or snow plowing when applicable. The permit is only applicable in the zone specified on the parking permit decal.


    Q. Who is eligible for a parking permit?
    A.
    Permits can be issued for a vehicle whose owner resides within an existing zone.


    Q. Is there provision for my guests who come by car?
    A.
    Each household is allowed to obtain up to two visitor permits provided that you purchase a parking permit decal.


    Q. What is a Smart Card?
    A.
    Smart Cards are the new, convenient way to pay for parking at meters throughout Greenwich. The size of a credit card, they are similar to a prepaid phone card, in that money is deducted each time you use your Smart Card. This is done via a microchip embedded in each card that tracks the amount of money you have left.

    With a Smart Card, you'll never have to hunt for quarters when you want to park at a meter! They can currently be purchased in $10 denominations. For more information please call (203) 622-7730.


    Q. How do Smart Cards work?
    A.
    To pay for parking with your Smart Card, simply insert it into the slot on the parking meter. The meter's display will show you how much money is left on your Smart Card. Your card will automatically begin adding time to the meter in 25¢ increments, deducting that amount of money from the remaining value on your card. When you reach the desired amount of time on the meter, remove your card from the slot.

    Cards will not add time beyond the meter's pre-set limit, or if purchasing additional time would carry you into a time when parking is prohibited on that block. For example, if your meter is zoned for two hour parking, you will not be able to pay for more than two hours. Similarly, if you park in a space at 3:30 PM that is zoned No Parking 4 PM - 6 PM, you will only be able to pay for 30 minutes using your Smart Card.


    Q. What should I do if I lose my SmartCard?
    A.
    Smart Cards cannot be replaced if they are lost. Be sure to keep it in a safe place.


    Q. What should I do if my SmartCard is damaged?
    A.
    If you believe the smart card you received is damaged, call the Department of Parking Services at (203) 618-3060.


    Q. I recently moved to Greenwich, how do I obtain a parking permit at the railroad station?
    A.
    Availability of railroad station parking permits is subject to reservation placement on waiting list administered by the Department of Parking Services. Applications are available online by visiting the Wait List page or at the office of Parking Services.


    Q. I don't have a railroad station parking permit, can I still park my car at the station?
    A.
    All railroad parking station lots in Greenwich has two sections, permit area and day parking area. You can utilize the day parking area and will be charged a $5.00 a day fee.


    Q. I am going on a trip and I have to leave my car at the parking lot for several days, what do I do?
    A.
    In accordance to the town's parking ordinance, Sec. 14-17.1, vehicles may not be left in the parking lot for over 24 consecutive hours. Vehicles parked for over 24 hours are subject to being fined and/or impounded.


     
    Department Information
    · General Information
    · Report an Issue 
    · Send an Inquiry
    · Parking Services Town Code 
    Parking Permits
    · Annual (Commuter, MetroNorth RR, 
       Merchant/Employee)                              
    · Residential 
    · Wait List 
    · Maps 
    Pay My Ticket
    Hearings
     · Broken Meter
     · Parking Hearing 
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    Town Hall - 101 Field Point Road, Greenwich, CT 06830. Phone: (203) 622-7700. Copyright © , Town of Greenwich. All rights reserved.