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Frequently Asked Questions
Human Resources Benefits Cigna

  • How can I contact Cigna Member Services?
  • What services are covered by my Medical Plan?
  • Can I visit out-of-network doctors/facilities?
  • How can I check to see if my doctor is in the Cigna network?
  • Are there in-network providers outside of Connecticut?
  • What is my Group Name and Group Number?
  • Will all of my covered dependents get an ID card?
  • How does Cigna coordinate benefits with other insurance plans?


  • Q. How can I contact Cigna Member Services?
    A.
    You can call Cigna at 1-800-CIGNA24 (1-800-244-6224) and speak to a customer service representative 24 hours a day/7 days a week.


    Q. What services are covered by my Medical Plan?
    A.
    To review covered services please consult the Cigna Benefit Plan Summary at http://www.greenwichct.org/government/departments/human_resources/. If you require a more detailed description of covered services please contact the Employee Benefits Department at 203-861-3100 to request a Summary Plan Description.


    Q. Can I visit out-of-network doctors/facilities?
    A.
    Yes. You are always free to select the doctor/facility of your choice. However, if you choose a doctor/facility who does not participate in the Open Access Plus Network, your out-of-pocket expenses will be higher. Please note that plan deductibles must be met before out-of-network benefits are paid. Please consult the Cigna Benefit Plan Summary for the detailed coverage levels of your plan. These summaries are available on the Town of Greenwich Employee Benefits Website.


    Q. How can I check to see if my doctor is in the Cigna network?
    A.
    There are several ways you can check to see if your doctor is in-network with Cigna.  Please note we are part of the Open Access Plus network.  
    1) You can call Cigna at 1-800-CIGNA24 (1-800-244-6224) and speak to a customer service representative.
    2) You can go online to www.cigna.com, or if you have registered as a member to www.mycigna.com.  On www.cigna.com click on “find a doctor” at the very top of the page.  Select the type of Health Care Professional you’re looking for and enter your search parameters.  Be sure to select the Open Access Plus plan from the list of plan options.
    3) You can ask your provider if they are in the Open Access Plus network with Cigna.  It is important to say “in-network” and mention the “Open Access Plus” network.


    Q. Are there in-network providers outside of Connecticut?
    A.
    Yes. Our Cigna plan is a National Plan, you will be able to find facilities and providers who are in the Open Access Plus network throughout the country.


    Q. What is my Group Name and Group Number?
    A.
    Your Group Name is Town of Greenwich and your Group Number is 3335147.


    Q. Will all of my covered dependents get an ID card?
    A.
    Yes. You will receive ID cards for you and each of your covered family members. You will receive Cigna Medical ID cards, Cigna Vision ID cards, and if you are on one of the copay plans, Caremark Prescription ID cards. NOTE: If you are an HSA Plan member, you have prescription coverage through Cigna and will use your Medical ID card for prescriptions.


    Q. How does Cigna coordinate benefits with other insurance plans?
    A.
    Coordination of benefits provision in medical benefits plans are a set of rules that are followed when a patient is covered by more than one medical benefits plan. These rules determine the order in which the plans will pay benefits. If the Cigna medical benefit plan is primary, Cigna will pay the full amount of benefits that would normally be available under the plan. If the Cigna medical benefit plan is secondary, most coordination of benefits provisions requires Cigna to determine benefits after benefits have been determined under the primary plan. The amount of benefits payable by Cigna may be reduced due to the benefits paid under the primary plan.


     
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